Payout on hold

Moemoe Casino verification in brief

Identity checks exist because the licence requires them, and Moemoe Casino normally completes yours within 43 hours of receiving clear documents.

Start verification now

MGA LicensedRegulated by the Malta Gaming Authority under license MGA/B2C/578/2014 since 2014

Less waiting later

Checked once, then paid without delay

You will know who runs the check, how long it takes and where to write.

Who checks

Moemoe Casino Ltd.

Licence and regulator

Malta Gaming Authority, MGA/B2C/578/2014

How long

43 hours

Mandatory by

Before first withdrawal

Verification e-mail

[email protected]

Minimum age

18+

At upload time

Your documents, ready before the payout queue

This block settles the order of the uploads and the small details that stall most files.

Your own list first

Log in and open the verification section, where the requested list appears. Note exactly which items are marked as needed before you upload anything.

Keep corners in frame

Shoot your photo ID flat on a plain surface in daylight, all four corners inside the frame. Blurred edges are the usual reason a file comes back.

A card that matches

Send a photo of the card you used, middle digits covered, with your name and last four digits readable. It must match the account holder.

The 43 hour window

Watch your inbox for a confirmation or a request for a clearer copy; replies land within 43 hours. Nothing else is needed while the review runs.

At the upload screen

Send copies that show every corner

This table shows what each paper proves and what the copy must show.

Photo ID

ConfirmsYour name and date of birth

Copy showsAll four corners, clearly readable

Proof of address

ConfirmsWhere you live now

Copy showsYour name, address and a recent date

Payment card photo

ConfirmsThe card you pay with

Copy showsMiddle digits hidden, name visible

Less waiting later

Four moments the check arrives

We ask early, so the wait sits before your money does.

At sign-up

A birth date that puts you under 18 stops the account opening. We ask for a photo ID at sign-up, before any deposit lands.

Why is my payout held?

Your first payout stays on hold until the ID, address paper and card photo are checked. From then on, payouts move without repeats.

Adding another method

Swapping to a method we have not seen yet means the card or wallet photo is asked again. New route, fresh proof.

Unlock a higher limit

Raising the cap on what you can put in comes with another look at your papers. Higher limits need a firmer picture of you.

The paper trail behind your balance

The Malta Gaming Authority licence MGA/B2C/578/2014 carries an AML duty: know where a player's money comes from. Our funds question is routine bookkeeping under that duty, never a suggestion that you did something wrong. Answering it keeps your file complete.

Which paper lands on your desk depends on how you fund the account.

Photo ID, both faces
A selfie holding that photo ID
Proof of address showing your name
Payment card photo, front and back
Proof of address from a bank

Why a paper bounces back

A bill that dates back too far. A bill beyond the last few months is turned away because it no longer proves where you live today. Open a newer bill as a PDF Download it from the provider

Match your account name. A name spelled differently, or a middle name missing, breaks the link between you and your account. Compare it letter by letter Line up the account spelling

Screenshots do not count. A screenshot carries no edge to test, so it cannot show whether the image was edited along the way. Photograph the paper itself Keep all four corners inside

Mid-check jitters

Settle the doubts before you send

You are staring at a pending withdrawal and the document request just landed in your inbox.

Why was my document refused and what do I send next?+

The file you sent shows a red cross beside it, usually from a blurred corner or a glare across the text. Take a fresh photo in daylight, keep all four edges inside the frame, and send it to [email protected].

Do I need to verify before my first withdrawal?+

Yes. A prompt appears at your first withdrawal asking for the file before the money moves, because our licence makes the check mandatory at that point. It can also arrive earlier, at sign-up or on the first deposit.

Will I have to send the same documents again later?+

No. Once a document clears, it stays on record and the same file is not requested again. The list on your account page may reopen for a newer proof of address, or for a selfie holding your photo ID.

How are my documents stored and protected?+

Files travel through 256-bit AES encryption, and only the team that handles your case can open them. The note beside each upload confirms the transfer, and [email protected] answers questions about the record.

My name changed since I signed up, what now?+

Upload the photo ID and proof of address that carry the new name to [email protected], with a short note about the change. The two records match straight away, and the rest of your account stays as it is.

How long until the check is finished?+

Most files close within 43 hours of everything arriving. A clean set of documents usually sits at the shorter end, and your account page flips to cleared the moment the team signs off.