Getting Answers

Moemoe Casino Contact and Help

Our team answers live chat, e-mail and phone round the clock, every day of the year, so you reach a person whenever you need one.

Talk to Support Trusted since 2014

Paid today

555,572 NZ$

7,518 Players online

MGA LicensedRegulated by the Malta Gaming Authority under license MGA/B2C/578/2014 since 2014

21-Minute WithdrawalsAverage payout time of 21 minutes, processing NZ$54M weekly across 10 payment methods

Bank-Grade Security256-bit AES encryption protecting 186,000+ players, audited by eCOGRA and QUINEL

Help Needed Now

Moemoe Casino Support Channels

Use this when something needs a human answer rather than a page in the help section.

Someone there right now?

Live chat suits quick questions about deposits, bonuses or a game that will not load, and a person typically replies in four minutes, whatever the hour.

Open Chat

A Trace in Writing

E-mail helps with anything that needs documents or a written record, such as a bonus query; write to [email protected] and expect an answer within twelve hours.

Write to Us

A Voice Answers in a Minute

Phone works best when you would rather talk it through, like a withdrawal that looks stuck; call +64 9 573 6972 and the typical wait is one minute, NZST.

Call Us

Two Facts to Keep

Reach Us From New Zealand

These few lines settle the phone number, the clock and the watchdog you rely on as a player here.

How to reach us

Local number+64 9 573 6972

Our clockNZST

Languages spokenEnglish, German, Finnish, Norwegian

E-mail[email protected]

Who supervises

RegulatorMalta Gaming Authority, MGA/B2C/578/2014

Where to get help

Gambling supportGambling Helpline New Zealand, The Problem Gambling Foundation of New Zealand, Multi-Venue Exclusion Programme

Details Worth Having Nearby

Sit these five details beside you and the first reply usually ends the matter.

Your registered e-mail address
Account number or player reference
Screenshot of the screen you saw
Amount and time of the payment
Card's last four digits

One Question to Send

The Inbox That Handles It

Match your question to one of these addresses and it lands with the people who can actually fix it.

Account and identity

General support and account help[email protected]

Document verification checks[email protected]

Money matters

Deposits, withdrawals and payouts[email protected]

Everything else

Complaints and escalations[email protected]

Personal data and privacy requests[email protected]

Business and partnerships[email protected]

Moemoe Casino Answer Times

Check When Someone Answers

Three numbers below settle how long a helper takes, so you know before you open a chat.

Chat

Chat hourstwenty-four hours daily

Chat first replyabout four minutes

Time zoneall times in NZST

E-mail

E-mail address[email protected]

E-mail replywithin twelve hours

Phone

Phone number+64 9 573 6972

Phone waiting timeabout one minute

Four Quiet Steps

Can A Complaint Go Further Than Support?

Read this block the day a helper's answer still leaves the problem where it was.

Past Chat, Now In Writing

Write to [email protected] with the date, the amount and what you expected instead. Someone reads it as a complaint, not a general message, and stays on it.

Your Reference Number

A reference number comes back to you, and a named reviewer answers within the e-mail window of twelve hours. Keep that number in the thread for every later reply.

Who Reads It Next?

Moemoe Casino then passes the case to a senior reviewer who was not part of the first answer. From there you hear a decision, and the reasons behind it, in writing.

Beyond Casino, To Regulator

Unresolved after that, your case can go to the Malta Gaming Authority as the named regulator. The decision you receive from them is the final word on the matter.

Company Details

Moemoe Casino Behind The Screen

Names, numbers and an address answer the worry that nobody real stands behind the account.

Company

Legal nameMoemoe Casino Ltd.

Company numberC-18356 (Malta)

AddressSpinola Road, St Julian's

License

RegulatorMalta Gaming Authority

License numberMGA/B2C/578/2014

Post

E-mail[email protected]

Where Can You Turn When Play Takes Over?

Independent organisations across New Zealand help with gambling problems, offering confidential listening, practical guidance and support for whānau. They stand apart from Moemoe Casino Ltd. and work for your wellbeing first.

Gambling Helpline New Zealand. A free, confidential phone line offering immediate support and referral for anyone worried about their gambling.

The Problem Gambling Foundation of New Zealand. Counselling and community education that helps people understand and change harmful gambling habits.

Multi-Venue Exclusion Programme. A shared exclusion scheme letting venues work together to keep at-risk players out of gambling spaces.

Support answers

Do you need help with your account?

Read these short answers and settle the small things before you open a chat.

trustWhat if I don't know what to give support?+

What identifies you is the email address on your account, so the team can open your file without a password. Sprinkling your password into a chat or email puts the account at risk, and no Moemoe Casino agent will ever ask you for it. Keep it to yourself, always.

trustWhere do I go for help at midnight?+

Someone is on live chat at any hour, every day of the week, including weekends and public holidays here in New Zealand. The clock follows NZST, so a late Sunday query still lands with a person. Average answers come back in about four minutes.

trustWhy does this site have a licence at all?+

The Malta Gaming Authority licenses Moemoe Casino Ltd. under MGA/B2C/578/2014, a number worth noting if you ever need to escalate. That licence sits behind the fair play and payment rules you play under. Our doors opened in 2014, so this isn't a newcomer's setup.

trustWhat happens when I'm not happy with a reply?+

When a reply leaves you flat, write to [email protected] and a second look is taken. Still unhappy after that, you may take the matter to the Malta Gaming Authority, which licenses Moemoe Casino Ltd. under MGA/B2C/578/2014. Keep your correspondence handy for that step.

trustDo I need a special reason to ask for my data?+

Yes, and a written request is all it takes, sent from your registered address to [email protected]. You can ask for a copy of what we hold or for its deletion, and replies come within about twelve hours. One caveat: records the regulator requires us to keep may stay after closing.

trustWhat happens to my balance when I close my account?+

Closing your account begins with any email from your registered address, or a chat, saying that's what you want. Your balance settles first, and limits or self-exclusion stay on the file. Bear in mind one account per player, so a later return means a fresh email request.