Keeping play a pastime

Set your own limits before you play at Moemoe Casino

You can play from 18+, and every Moemoe Casino account carries deposit limits, loss limits, session reminders, cool-off periods and self-exclusion.

Set a limit now

MGA LicensedRegulated by the Malta Gaming Authority under license MGA/B2C/578/2014 since 2014

Four things to know

If you want the essentials before you play

Four short answers cover age, licence, the helpline and where to ask about limits.

Minimum age18+

Regulator and licenceMalta Gaming Authority, MGA/B2C/578/2014

Gambling Helpline Aotearoa0800 654 655

Limit questions[email protected]

Ways to slow down

More say over your play than you might expect

Reach for these when you want a firmer edge on what you spend or how long you stay.

Pick a deposit ceiling

A cap on what you can put in keeps your spending inside a figure you picked while calm. Switch it on at the start of a session, before the first deposit.

Stopping the night from running away

This sets the most you are willing to lose in a set stretch of play. Turn it on when losing a big night would sting more than you want it to.

A nudge about the clock

A reminder pops up during play so you can see how long you have been at the table. Set it when sessions tend to stretch past what you intended.

Can I pause my play?

A break closes your play for a stretch you choose, then reopens it by itself. Use it when you want distance without shutting the door for good.

Before play turns into a problem

This closes access for a longer stretch and is the firmest setting here. Choose it when play has stopped feeling like a pastime and you want it out of reach.

Quick walkthrough

From the settings screen to a limit that holds

Four steps take you from the account settings to a limit you can see working.

The settings page

Log in and open the settings area of your account. Look for the section headed around limits and play controls before you change anything.

A single tool at a time

Choose the control you want: a deposit cap, a loss cap, a session reminder or a break. Each one sits separately, so you can switch on just the one you need.

Set the amount and period

Decide the figure you are comfortable with and pick whether it covers a day, a week or a month. Amounts in your account are held in NZ$.

After the limit, before the next deposit

Save the setting, then reopen the limits section to check it has taken. A saved figure that you can see is one that will hold.

The moment you tell someone

Reach out to a service that answers

Worrying that asking for help costs money or gets your play reported is the fear this block answers.

Gambling Helpline Aotearoa

Calls about your own gambling, or a relative's, are answered free at any hour by trained counsellors who keep what you say confidential and pass nothing back to us. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Free counselling and peer and cultural support run through eighteen clinics nationwide, with freephone, text and weekday contact for players and the people worried about them. pgf.nz

Safer Gambling Aotearoa

Health New Zealand's information site for people who gamble and their families covers signs of harm, practical tips and a finder for support close to home. safergambling.org.nz

What is the difference between a pause and self-exclusion?

Instead of playing on tonight. A short pause is a cool-off period set in your casino account for hours or days, started from the settings page; while it runs you cannot play, and it suits a break you have already decided on rather than a change of mind mid-session.

Close the account for good measure. Self-exclusion closes your access for a long period, up to two years, and cannot be undone early; ask support to start it, and while it applies you cannot play on the platform, so set it only when a break is what you want.

No national register here. No national self-exclusion register covers this market, so the casino account is where an exclusion is set; the Gambling Helpline can also talk through what comes next and help you plan beyond this one platform.

When someone at home is playing too much

Documents before the first cash-out. Registration asks for a date of birth, and no account opens to anyone under 18. Photo ID, proof of address and a card photo are checked before the first withdrawal.

The family tablet needs a filter. Blocking software installed on a shared laptop or phone can hide gambling sites from children and from anyone who asked for help. Choose one that covers every browser and app on the device.

Unblaming conversations. A relative who suspects harm does better with plain questions than with accusations, and the Gambling Helpline Aotearoa on 0800 654 655 listens to family as well as players. Phoning together can feel less like an intervention.

When play stops being the fun part

Catching these early is kinder to your money and your evenings than waiting for a crisis. A deposit limit or a short pause is a sensible first step, not an admission of anything.

Read through these and see whether any sound like your last few sessions.

Playing longer than you planned
Chasing a loss with another deposit
Hiding your play from family
Borrowing money to keep going
Feeling flat when you are not playing
Playing to escape a bad day
Lying about the time you spend

Limits and support

What separates a pause from exclusion?

Quick answers that settle how limits, pauses and closing work before you need them.

My brother plays too much; can the helpline talk to me?+

Yes. Gambling Helpline Aotearoa is for family members as well as players, and the line is open around the clock. Ring 0800 654 655, or free text 8006, and someone will listen before you decide what to say to him.

Can I end my self-exclusion before the period is over?+

No. A self-exclusion at Moemoe Casino runs for the whole period you chose, and it cannot be lifted early by asking support. Treat the length as fixed when you set it.

Where do I change a limit I set last week?+

You change it in the same limits section of your account where you set it. Open that section, pick the control, and choose the new amount and period. Nothing needs a phone call.

I want my account gone for good; who do I tell?+

Send a message to the support email, [email protected], and ask for permanent closure. The team handles the request with you rather than switching the account off from a settings toggle.

Does self-exclusion here cover other casinos in New Zealand?+

No. New Zealand has no national self-exclusion register, so an exclusion applies to your Moemoe Casino account only. If you want a wider break, you would need to approach each operator yourself.

Can I set a deposit limit from my phone?+

Yes. The mobile version of your account carries the same limits section as the desktop site, with the same controls. Log in on the phone, open it, and set the amount and period there.